Obtaining Technical Support

To resolve a problem with your Odyssey® DLx, start by contacting LI‑COR Technical Support at 800-645-4260 (U.S. only), or emailing biohelp@licorbio.com. Outside of the U.S., contact your local sales office or distributor. Be prepared to give the serial number of your instrument, which can be found on the manufacturer label on the rear panel of the instrument (). You can also find the serial number of the instrument in Image Studio Software by hovering over the Status group on the Acquire ribbon.You can also find the serial number by looking at the top left corner of the LI‑COR Acquisition Software window.

Finding Empiria Studio® Software Log Files

If a LI‑COR representative asks to see the Empiria Studio log file, please send the log file named PDIApp.log located here C:\Users\<username>\.licor\Empiria Studio.

Embedded Firmware Source Code

The embedded firmware running on the Odyssey CLx ImagerOdyssey DLx ImagerPearl ImagerOdyssey Sa ImagerOdyssey Fc ImagerOdyssey XF ImagerOdyssey M ImagerOdyssey F ImagerC‑DiGit Blot Scanner (model number 914091429430926028002802350036009150 and 9180) utilizes open source software. To obtain source code or related information, contact LI‑COR Support at support@licorbio.com.