Technical Support

Obtaining Technical Support

To resolve a problem with your Odyssey F Imager, start by contacting LI‑COR Technical Support at 800-645-4260 (U.S. only), or emailing biohelp@licorbio.com. Outside of the U.S., contact your local sales office or distributor. Be prepared to give the serial number of your instrument, which can be found on the manufacturer label on the rear panel of the instrument (Figure 55).

Exporting Image Studio Software Log Files

To export and share a log file with Technical Support:

  1. Click the Image Studio Application Button, point to Logs, and then click Export.

  2. The Zip Application Log Files dialog will open.

  3. In the Zip Application Log Files dialog, select Most recent 2 Meg of log files and choose where to save the file.

    The exported file will be called EventLogs.zip.

  4. Save the log file and email it to the address recommended by Technical Support.

Finding Empiria Studio® Software Log Files

If a LI‑COR representative asks to see the Empiria Studio log file, please send the log file named PDIApp.log located here C:\Users\<username>\.licor\Empiria Studio.